Managing your ICT infrastructure
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Control your infrastructure in real time
Managed dedicated server
We guarantee, in a Service Level Agreement that your server will be fully operational 24 hours a day, 7 days a week.
We take care of the entire platform, including the hardware, the operating system (installation and updates, Windows or Linux). So you only have to manage the application(s).
Net7 gives you access to monitoring tools on a web interface, so you keep control of your server 24h/7d.
You server has full access to our 1 Gbps Internet connectivity (provided by Mesh and Level3), with no bandwidth limitation and very effective response time in Belgium and Worldwide. Our connectivity exceeds 99,99 % availability.
We supply the hardware, hosted in one of our racks in the Level3 datacenter. Nobody has access to your server without your clearance. The hardware maintenance is included. In case of failure, we replace the broken part (we keep spare parts in our stock for any part used in our infrastructure).
Rebooting your server can be executed by yourself or by our support team remotely, and does not require physical access, thanks to a reboot engine.
We install and set up the operating system (Linux or Windows) including service packs and patches. We also install additional management applications. This configuration can be customized according to your needs.
We also maintain the software during operations, and we install new service packs, patches and upgrades if you wish, and always with your agreement.
Your server is also protected thanks to security services (a firewall and other security solutions that we don’t describe).
Your server is monitored 24h/7d. When a service fails, alarms are generated and sent to our support team (and/or to you). Usually, our intervention consists in restarting a service or an application after a quick analysis. If this attempt fails, the server is rebooted. If a physical intervention is needed in the data center, a Net7 engineer resolves the problem on site. For those interventions, we contact the person in charge of the technical support in your team, if necessary.
In case of failure, we guarantee a maximum response time of 1 hour and a maximum resolution time within 4 hours.
In addition, Net7 delegates a Service Level Manager who is responsible for Net7’s commitments to you. He also manages all non technical relations with you and your company, including procedure design and implementation, project management, updates of the SLA, administration and invoicing.